Technology Specialist
Salary: $40,000 - $46,000
Supervisor: Associate Director
Status: Full Time, Non-Exempt

The Technology Specialist will purchase, maintain, and monitor all organization technology applications. This position is responsible for the overall coordination of the agency’s technology infrastructure, integration of software applications, and training staff regarding technology use. The Technology Specialist will develop and implement the agency’s social media strategy, coordinating with constituents to support effectiveness of relevant social media techniques into the delivery of services.

Responsibilities and Duties:

• Client Relationship Management (Salesforce)
• Ability to administer Salesforce.com Understand Integration scenarios and design
• Manage ongoing support requests and administrative needs of users
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Manage outsourced Salesforce.com implementation partners as required
• Integrate Salesforce with other third party solutions
• Analyze products and recommend use of new products and services to the organization

Technical Support – Server Level (SBS 2008 and Google Apps)

• Responsible for the day-to-day operation of central computer systems
• Perform routine system administration maintenance
• Create and manage user accounts and access to network resources
• Manage and maintain backup and recovery contingencies
• Act as primary organizational interface with vendors
• Manage Google applications, internal information and user accounts

Content Management System (WCSAP Website - Drupal)

• Lead web development, deployment, and administration of all technologies on www.wcsap.org, Intranet, and other projects as needed
• Monitor website statistics and traffic and report on effective key metrics, and trends
• Coordinate with staff to keep content current
• Respond to inquiries from website users
• Responsible for making improvements or enhancements
• Perform as editor of the site’s content and research information to ensure user accessibility and site performance

User Support

• Provide advice, training, and support to end-users in the acquisition, implementation, and operation of end-user applications
• Purchase or build software to meet user needs
• Install new or maintain existing hardware and software
• Provide orientation to new employees on existing network infrastructure, email application, voicemail system and other applications related to position

Technology Planning

• Assist with proposal development and project implementation
• Establish and implement policies and procedures for technology usage throughout the organization
• Analyze software application usage and provide information to organization
• Monitor technology budget and maintain technology inventory

Miscellaneous Technology Applications

• Responsible for administration of Learning Management System (Moodle), library software (Alexandria), online payment applications (PayPal and Click and Pledge), webinar accounts and implementation (Readytalk), Email Marketing services (Constant Contact), and other applications that may be utilized.

Online Communications

• Develop and manage WCSAP’s social media presence
• Create content for all current and future electronic outreach platforms for WCSAP, including but not limited to, Facebook, Twitter, LinkedIn, and YouTube
• Regularly monitor and evaluate social media tools, trends, and applications and recommend/implement appropriate uses to increase and improve WCSAP’s social media impact
• Responsible for researching emerging technologies and training staff on different tools when needed
• Provide technical assistance as appropriate and requested.
• Other duties as assigned by Supervisor
  
  
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Minimum Qualifications

• An understanding of and agreement with WCSAP’s mission statement and philosophy regarding the elimination of sexual violence, empowerment, inclusiveness, and social change
• Two years of experience providing internal technology support
• Proficiency in database administration
• Experience in website administration
• Demonstrated understanding of social media activities and usage
• Very high attention to details
• Excellent verbal and written communication skills
• Associate in Computer Systems Administration or equivalent of education and experience

Desired Background

• Nonprofit experience
• Excellent project management skills
• Advanced Excel capabilities and related data manipulation
• Knowledge about technology safety, sexual violence, and stalking
• Knowledge in at least two agency applications currently being used – Google Apps, Drupal, Salesforce, and Moodle

People from historically marginalized communities are strongly encouraged to apply.

HR at WCSAP
4317 6th Ave SE Suite 102
Olympia, WA 98503

Visit http://www.wcsap.org/jobs.htm for more information.

Please submit an application packet containing: cover letter, resume, and release of information to WCSAP. These positions are open until filled. To submit an application electronically, email hr@wcsap.org.